Small companies can drastically profit from implementing versatile software program options that streamline their operations. Steve Festa, proprietor of Blues Brothers Development, shared his expertise with Zoho in an episode of Small Biz in 15. On this article, we delve into the insights that Festa shared about utilizing software program to make a roofing firm extra aggressive.
The Blues Brothers Development Story
Blues Brothers Development is a roofing contractor firm based mostly out of South Florida, Boca Raton. They concentrate on residential roofing and repairs. Steve Festa began his enterprise in 2005 following Hurricane Charlie’s rampage by Central Florida.
“What acquired me into this,” Steve shared, “was the belief that the majority roofing firms had been failing of their service supply. So, I made a decision to begin my very own firm based mostly on a distinct set of morals and values, specializing in buyer expertise.”
The Want for Software program Options
To remain organized, preserve tabs on challenge timelines, and handle estimates, Blues Brothers Development sought out software program options. Steve defined, “We would have liked an accounting software program and a system that would synchronize our database of knowledge.” This want led them to Zoho.
Steve was drawn to Zoho’s multifunctionality and its capability to attach varied features of the enterprise underneath one umbrella. He famous, “Having every thing tied collectively inside one entity and never having to attach totally different merchandise utilizing different instruments was very helpful.”
Implementing Zoho in Blues Brothers Development
Steve highlighted that his preliminary draw to Zoho was as a result of CRM and the tasks utility. He acknowledged, “I must promote the product and handle the gross sales cycle, however I additionally want to supply the work and have a challenge administration type group previous the gross sales level.”
Zoho’s CRM enabled Blues Brothers Development to enhance their advertising and gross sales course of. Steve emphasised the significance of the blueprint course of and the workflow course of in Zoho’s CRM, saying, “I can information my customers by a course of that I’ve curated to verify we’re following that very same expertise for our clients.”
The corporate additionally makes use of Zoho’s Creator for on-the-fly estimating and contract creation. Additionally they recognize Zoho’s analytics instrument that permits Steve to realize a fast overview of the enterprise’s standing.
Recommendation for Different Small Companies
Steve advises different small companies to start their seek for software program options by honing in on their buyer expertise and defining their perfect buyer. He commented, “Zoho has totally different tiers, which is among the most important causes I went with it. It allowed me to transcend the method and preserve constructing as creatively as I wished.”
He additionally harassed the necessity to check out totally different software program choices to seek out what fits your small business greatest. “We navigated by tons of software program earlier than we stumbled throughout Zoho,” he famous, “It gave me the imaginative and prescient the place I might give you totally different situations for the enterprise.”
Utilizing Zoho, Steve has been capable of design and engineer his enterprise course of, preserve tabs on what’s taking place, and by no means be out of the loop as an proprietor. His journey illustrates the transformative energy of know-how in streamlining enterprise processes, enhancing buyer experiences, and in the end, driving enterprise development.
As Steve Festa stated in his interview, “On the finish of the day, I can all the time grasp my hat on my morals and my values and be sure that I’m giving that buyer expertise. I did what I stated I might do. That’s essential to me.”
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